Accessibility and visitor facilities at Hartlebury Castle

Everyone is welcome at Hartlebury Castle.

Access Statement

Find Hartlebury Castle’s Access Statement here.

  • An external glass lift allows all visitors access to every floor of the museum
  • The shop and Orchard Picnic Area are both wheelchair accessible
  • Dedicated car parking spaces and toilet facilities are available
  • Hearing loops are provided in shop and reception
  • Assistance dogs are welcome throughout the site
  • Baby changing facilities

Visitor facilities

  • Free parking adjacent to reception
  • Male and female and unisex accessible toilets
  • Onsite café, Hayley’s Kitchen
  • Gift shop
Hartlebury Castle Captivating Costume

Images by Peter James Kindersley for Visit Worcestershire

A photo showing Hartlebury Castle from above.

Hartlebury Castle from above.

A photo showing the glass lift at Hartlebury Castle from the outside of the building.

The glass lift.

A photo showing the interior entrance to the County Museum, including the glass lift.

The glass lift from inside the museum.

A photo showing the accessible benches in the Orchard Picnic Area.

Orchard Picnic Area benches.

If you have any questions regarding access to the museum please get in touch by calling 01299 250416 or emailing museum@worcestershire.gov.uk.

County Museum
Visit England Gold Award

Get in touch

Address: Worcestershire County Museum, Hartlebury Castle, Hartlebury, Worcestershire DY11 7XZ

Hartlebury Castle (Tuesday to Sunday only): 01299 250797/ ask@hartleburycastle.com

Worcestershire County Museum (Monday to Friday only): 01299 250416 / museum@worcestershire.gov.uk

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Visit England Gold Award

Hartlebury Castle is accredited by the Visit England Visitor Attraction Quality Scheme (VAQAS) and has earned the VAQAS Best Told Story accolade for the high standard of our museum and visitor experience.