Museums Worcestershire visitor updates

5pm, 29 June 2020

Welcome back to our museums

We’re delighted to have re-opened all of our museums and we will keep updated information on this webpage, our museum-specific webpages (links below) and our Twitter account. We have put many safety measures in place which you can find outlined here.

We will be offering you a very warm welcome as always, but we have some new ways of doing things. For example, as we are adhering to the 2m social distancing guidance there will be fewer people at our museums at any one time, and we’re paying extra attention to hygiene. But we’re confident you’re going to have a great time.

We are proud to have achieved the ‘We’re Good To Go’ COVID-19 Industry Standard at Worcester City Art Gallery & Museum, The Commandery and Hartlebury Castle.


Which sites are opening?

We have reopened our sites as we are confident we can do so safely and in compliance with the latest Government guidelines.

We have opened Worcester City Art Gallery & Museum and The Commandery – Worcester with regular opening times. We have also opened Worcestershire County Museum – please note that the rest of the Hartlebury Castle site is managed by Hartlebury Castle Preservation Trust and some areas of the site will be open at different days and times to the County Museum. Please check their website for more information.

Enjoying a safe visit at our museums

Planning your visit

  • We advise calling ahead on the day of your visit to confirm our opening times.
  • To allow for social distancing and for your safety we will be limiting the numbers of visitors in each museum at any one time Please see museum-specific information on the Worcester City Art Gallery page, The Commandery page and the County Museum page.
  • If you are purchasing an annual or resident pass for The Commandery, please assist our staff by downloading and filling in the form in advance here.
  • Please only visit if you are feeling well.
  • We are not currently operating a booking system or time-slots, but will continually evaluate whether this is needed so please check before you visit.

On arrival

  • Please note that face-coverings are mandatory for visitors, in effect from Saturday 8 August 2020.
  • In common with all hospitality venues, Museums Worcestershire is supporting NHS Test and Trace by keeping a temporary register of all museum visitors. To do this we will need you to complete a very short form either by email or with our staff on entry to our museums. Your data privacy is important to us and full details of its storage and use will be available for you to read.
  • As we are limiting the number of visitors onsite at any one time at all our museums, we will advise you on arrival if there is a short wait.
  • At The Commandery: tickets will be issued in the Great Hall, and a reduced visitor charge to reflect the temporary closure of the Medieval Exhibition and Painted Chamber.

Within all our museums

  • High hygiene standards with enhanced cleaning schedules are in place.
  • Hand-washing and increased hand-sanitation facilities are available.
  • Non-contact interactions with staff (but we’re still here to help you).
  • Pre-planned one-way systems in place to ensure the safety of all our visitors and staff.
  • Contactless till points and cashless payments only.
  • Clear signage.
  • Screens in place where appropriate for the safety of visitors and staff.

Same great service

  • Fully trained and confident team.
  • A safe, welcoming and memorable experience.

Museums Worcestershire is closely following the latest government advice and guidance in response to the Coronavirus outbreak. The safety of our visitors and staff is our very highest priority. We are following the guidance set out by government and outlined by Worcester City Council and Worcestershire County Council. Please find more detail at:

Opening times

Museum & Art Gallery will be open Monday to Saturday 10:30am – 4:30pm.
The Commandery will be open Tuesday to Saturday 10am-5pm and Sunday 11am-3pm.
Worcestershire County Museum will be open Tuesday to Friday 10am-5pm and weekends 11am-5pm (the wider Hartlebury Castle site will only be open specific days, please check their website for more information).


How will you be managing the toilets?

Toilets will be frequently cleaned and monitored by staff. At all our sites, toilets will be limited to use by one person or household at a time to maintain social distancing.

At The Commandery, the accessible toilet and baby change will be made available on request.

Are there any changes to accessibility?

As well as the toilet access, our lifts can now only be used by one person or household at a time. It is possible that there may be other changes to access arrangements as we attempt to find the safest solutions to the current government guidelines. If you have any particular concerns please call us before visiting to discuss the measures that are in place and see what we can do for you.

Will I be able to get refreshments on site?

Commandery Coffee, The Commandery’s onsite café, will be open during museum opening hours and operating seated service. A lot of thought has been put into making sure the Cafe is healthy and safe.

The Balcony Café at the Worcester City Art Gallery & Museum will temporarily remain closed when the gallery reopens, due to difficulty maintaining social distancing in the space.

The Bishop’s Table Café at Hartlebury Castle, which is managed by Hartlebury Castle Preservation Trust, will temporarily remain closed. Updates can be found on their website.

Will I be able to purchase anything in your museum shop?

At the City Art Gallery & Museum we are delighted to have a brand new Museum Shop to welcome you into. Please show your support for Museums Worcestershire by paying it a visit – every purchase you make goes towards caring for our remarkable buildings and exhibitions.

The Commandery Shop will remain temporarily closed whilst entry is via the Great Hall However, should this situation change we will update this information and look forward to welcoming you back.

Hartlebury Castle’s onsite shop will be accessible on your way into the museum only, not on exit, to maintain social distancing. We look forward to seeing you.

We hope you enjoy returning to our sites, and have a wonderful visit. We look forward to welcoming you soon.


Love from the Museums Worcestershire Team



Here are ways to find out more about our collections and buildings:
For the latest updates join our mailing list:
Our blog:
As well as our Facebook pages ‘Worcester City Art Gallery and Museum’, ‘The Commandery – Worcester’ and ‘Worcestershire County Museum’.